informed design

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  • The VA.gov user base is unique: generational cohorts of former service members with the widest range of abilities. The flagship website of the U.S. Department of Veterans Affairs, VA.gov is the digital "front door" to access Veterans' benefits and services. Its clear mission is to serve everyone, and its guiding principle is to design with Veterans rather than for Veterans. We informed our tool and service design by involving Veterans in every phase of development.

    To see more about informed design, scroll on!

  • I had a hybrid role as both UX researcher and designer. I moved features through the VA collaboration cycle from discovery to user acceptance testing. What follows are a few examples of my work in:

    • User research, competitive & comparative analysis
    • Moderated usability testing
    • Accessibility & 508 compliance
    • UX design & prototyping
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  • To see some of the prototypes and screen designs, use the links below. These will open a new browser tab.

"Never regret anything that made you smile."